Help
Support
Last updated: 22 September 2026
We answer every message ourselves, usually within one business day and always within three. Support is available in English and Turkish.
Contact us
- Email: ceo@hyperapps.com.tr
- Postal address: HYPER APPS YAZILIM VE DİJİTAL TEKNOLOJİLER LİMİTED ŞİRKETİ, Kucukbakkalkoy Mah. Selvili Sk. No: 4 Ic Kapi No: 20, Atasehir / Istanbul, Türkiye
- Hours: Monday to Friday, 09:00–18:00 (UTC+3)
To help us resolve things quickly, include your device model, OS version, App version (shown in Settings → About), the headphones you used, and what happened.
Common questions
The test won't start or I hear nothing
Check that your headphones are connected and selected as the output device, that silent mode and Bluetooth media volume aren't muted, and that no other app is playing audio. Restart the App and run calibration again.
Calibration keeps failing
Calibration needs a quiet room — under about 35 dB of background noise. Close windows, turn off fans and air conditioning, and move away from other people. If it still fails, try wired headphones.
My results look different each time
Small variation between tests is normal. Larger swings usually come from background noise, a different pair of headphones, or a temporary cold or blocked ear. Use the same headphones each time for comparable trends.
I lost my results after changing phones
Results are stored on your device. If iCloud or Google backup was enabled before the switch, restore that backup during setup. Without a backup, earlier results cannot be recovered — we never hold a copy.
How do I cancel a subscription?
On iPhone: Settings → your name → Subscriptions → Hearing Pal → Cancel. On Android: Play Store → profile → Payments & subscriptions → Subscriptions → Hearing Pal → Cancel. Refunds are issued by Apple or Google; email us and we'll help you file the request.
How do I delete my data?
Open Settings → Data → Delete all results, or uninstall the App to remove everything from the device. To ask us to delete support correspondence, email ceo@hyperapps.com.tr.
Can I share results with my audiologist?
Yes. Open a result and tap Export to create a PDF audiogram with thresholds for each ear that you can email or print for your appointment.
Report a bug or request a feature
Send it to ceo@hyperapps.com.tr with "Bug" or "Feature" in the subject line. We read everything and reply.
Health and safety
Hearing Pal is a screening tool, not a medical device, and it does not diagnose any condition. Never increase the test volume beyond a comfortable level. If you have sudden hearing loss, ear pain, discharge, persistent ringing, or dizziness, contact a doctor or audiologist right away, and call your local emergency number in an emergency.
Accessibility
The App supports VoiceOver, TalkBack, Dynamic Type, and increased contrast. If something is hard to use with assistive technology, tell us and we will prioritise the fix.
Legal
See our Privacy Policy and Terms of Use.